Shipping policies

WHEN WILL MY ORDERS BE DELIVERED?

We handle orders from Monday through Friday, according to Pacific Standard Time ("days" here is "business days").

1. Processing Time

  • Processing time: 7 - 9 business days

  • This bespoke approach ensures that when you place an order, the item is created specifically for you, one at a time, ensuring the highest quality.

2. Shipping Time

2.1 United States

  • Standard Shipping (10 - 21 business days): $9.95

  • Free Shipping (14 - 21 business days): Apply to orders with value from $150

2.2 United Kingdom, Canada

  • Standard Shipping (10 - 21 business days): $14.95

  • Free Shipping (14 - 21 business days): Apply to orders with value from $120

2.3 Worldwide

  • Standard Shipping (25 - 35 business days): $19.95

📌 Total Estimated Delivery Time = Processing Time + Shipping Time

⚠️NOTE

  • For countries outside the US, import taxes (if applicable) are to be paid by the buyer. If you have a tax ID number, please provide it so the recipient does not incur double taxation.

  • Please keep in mind the shipping time to overseas states such as Puerto Rico (PR), Virgin Islands (VI), Hawaii (HI), Guam (GU), Alaska (AK) and military areas (AA, AE, APO...) will take 20-40 business days. Please do not choose and pay for the Fast shipping option in this state.

Please note that actual delivery times may vary due to customs clearance, local postal service efficiency, and peak seasons.

Important: The national carriers will use regional carriers to deliver your package when the package arrives at the destination country. When this happens, please contact them or us at: support@bicyholic.com to get accurate information about your shipment.

Please be aware that:

  • More than 97% of our orders are processed and sent off within the mentioned timeframe.

  • Occasionally, unforeseen issues with our suppliers and delivery partners may cause slight delays. We apologize for any trouble this might cause you.

  • During US and International Holidays, especially in peak seasons, there may be extended shipping times. We regret any inconvenience this causes and thank you for your understanding.

Please keep in mind that

In the following circumstances:

  • Due to circumstances beyond your control, your order did not arrive (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested).

  • Your order did not arrive due to exceptional circumstances outside Our Store's control (e.g., not being cleared by customs in your country, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but getting lost).

If you did not receive your package as promptly as our website stated, please email us at support@bicyholic.com and we’ll support you as soon as possible.